TERMS AND CONDITIONS
Last updated: 8 September 2026
1) About PigeonBoss.com
PigeonBoss.com is operated by:
Nononsense Holding B.V.
Derde Werelddreef 253
2622 HK Delft
The Netherlands
Chamber of Commerce number: 75551470
VAT number: NL860320789B01
Email: jan@pigeonboss.com
Telephone: +31 6 21526452
Website: https://pigeonboss.com/
2) Application of these terms
These Terms and Conditions apply to all offers, orders, purchases, deliveries and services made available through PigeonBoss.com.
By placing an order, the customer confirms that these Terms and Conditions have been made available before the order was completed.
Mandatory consumer rights under Dutch law and the law of the European Union always remain applicable. Nothing in these Terms and Conditions limits rights that cannot legally be excluded.
3) Products and information
PigeonBoss.com aims to describe and display every product as accurately as possible. Minor differences in colour, packaging, dimensions or appearance may occur.
Product photographs are illustrative. Manufacturers may change packaging or product presentation without changing the composition or intended purpose of the product.
Customers are responsible for checking product descriptions, instructions, ingredients, dosage information and suitability before use.
4) Orders and acceptance
An order is placed when the customer completes the checkout process and submits the order with an obligation to pay.
After receiving an order, PigeonBoss.com sends an electronic confirmation. An order may be refused or cancelled if a product is unavailable, payment is unsuccessful, delivery is not reasonably possible or an obvious pricing or product information error has occurred.
If an order cannot be accepted after payment, the amount paid will be refunded through the original payment method.
5) Prices
All consumer prices shown on PigeonBoss.com include VAT unless clearly stated otherwise.
Delivery charges and any other applicable costs are displayed before the customer submits the order.
Customers outside the European Union may be responsible for import duties, local taxes, customs charges and handling costs. These charges are not controlled by PigeonBoss.com.
6) Payment
Available payment methods are displayed during checkout. Payment may be processed by an external payment provider.
The customer is responsible for providing complete and accurate payment information.
PigeonBoss.com is not required to dispatch an order until payment has been confirmed, unless another arrangement has been agreed in writing.
7) Delivery
Orders are delivered to the address entered by the customer during checkout. The customer is responsible for checking that this address is complete and correct.
Stated delivery times are estimates unless a specific delivery deadline has been expressly agreed.
Consumer orders will be delivered within the legally required period and, unless otherwise agreed, no later than 30 days after the order was concluded.
The risk of loss or damage passes to a consumer when the customer, or a third party appointed by the customer, physically receives the goods.
Visible transport damage or missing products should be reported as soon as reasonably possible to jan@pigeonboss.com. Reporting damage promptly helps us resolve the matter quickly and does not reduce statutory consumer rights.
8) Right of withdrawal for consumers
A consumer may withdraw from an online purchase within 14 days without giving a reason.
For goods, the withdrawal period begins on the day after the consumer, or a third party appointed by the consumer, receives the goods.
To exercise this right, the consumer must send a clear statement to jan@pigeonboss.com before the withdrawal period expires. The model withdrawal form at the end of these terms may be used, but its use is not compulsory.
After notifying PigeonBoss.com of the withdrawal, the consumer must return the goods within 14 days.
9) Returns and refunds
Returned products should be sent to:
PigeonBoss.com
Nononsense Holding B.V.
Derde Werelddreef 253
2622 HK Delft
The Netherlands
Unless PigeonBoss.com has agreed otherwise, the customer pays the direct cost of returning a product after exercising the right of withdrawal.
The customer may inspect a product as they would reasonably be permitted to do in a physical shop. The customer may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Following a valid withdrawal, PigeonBoss.com will refund all payments received for the returned goods, including the cost of the least expensive standard delivery option offered for the original order.
The refund will be made within 14 days after receiving the withdrawal notice. PigeonBoss.com may wait until the returned goods have been received or the customer provides evidence that the goods were returned, whichever occurs first.
Refunds are made using the original payment method unless the customer expressly agrees otherwise.
Additional information is available in the Refund and Returns Policy at:
https://pigeonboss.com/refund_returns/
If that policy conflicts with mandatory consumer law or these Terms and Conditions, mandatory consumer law will take priority.
10) Exceptions to the right of withdrawal
The statutory right of withdrawal may not apply to products that:
Are made according to the customer’s specifications or are clearly personalised.
Deteriorate or expire rapidly.
Are sealed for health protection or hygiene reasons and have been unsealed after delivery, where the statutory exception applies.
Concern digital content supplied immediately after the consumer expressly consented to immediate delivery and acknowledged the loss of the right of withdrawal.
Concern services that have been fully performed after the consumer expressly requested immediate performance and acknowledged the applicable consequences for the right of withdrawal.
These exceptions will only be applied where legally permitted.
11) Services
PigeonBoss.com may also offer promotional, media, advisory and other services connected with racing pigeons and the international pigeon sport.
The precise scope, price, planning, required materials and delivery of a service may be confirmed in a separate proposal or written agreement.
Results from promotion, advertising, advice or media exposure depend on many factors. PigeonBoss.com does not guarantee a specific number of sales, enquiries, visitors, race results or financial returns unless this has been expressly agreed in writing.
12) Conformity and defective products
Products must conform to the agreement and possess the qualities that a customer may reasonably expect.
If a product is defective, damaged or different from what was ordered, the customer should contact jan@pigeonboss.com with the order number, a description of the issue and, where helpful, photographs.
Consumers retain all statutory rights relating to conformity, repair, replacement, price reduction and refunds. Any commercial manufacturer warranty is additional to these statutory rights.
13) Responsible product use
Feed supplements, conditioning products, care products and other pigeon products must be stored and used according to the label, manufacturer instructions and applicable regulations.
Information on PigeonBoss.com is intended to support responsible pigeon care and the racing pigeon sport. It is not a substitute for diagnosis or treatment by a qualified veterinarian.
A veterinarian should be consulted when a pigeon is ill, when symptoms persist or when there is uncertainty about combining products or treatments.
Individual results may vary according to health, genetics, loft conditions, nutrition, training, weather and race circumstances. No specific sporting result can be guaranteed.
14) Promotions and discount codes
Promotions and discount codes are valid for the stated period and subject to the conditions displayed with the promotion.
Unless expressly stated otherwise, discount codes cannot be exchanged for cash or combined with other offers.
A promotion does not reduce any mandatory consumer rights.
15) Liability
PigeonBoss.com is liable where liability cannot legally be excluded or limited.
PigeonBoss.com is not liable for damage resulting from incorrect use, storage contrary to instructions, use after the expiry date, unauthorised alteration or disregard of manufacturer instructions.
For business customers, liability is limited to the amount paid for the relevant order or service, unless the damage results from intent or deliberate recklessness by PigeonBoss.com.
Nothing in this section excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.
16) Events beyond reasonable control
PigeonBoss.com is not responsible for delay or failure caused by circumstances beyond its reasonable control, including severe weather, transport disruption, customs delays, government measures, supply chain disruption, strikes, failures of communication networks or other force majeure events.
PigeonBoss.com will inform affected customers where reasonably possible and will seek an appropriate solution.
Mandatory consumer rights concerning delivery and cancellation remain unaffected.
17) Intellectual property
All original text, photographs, graphics, branding, product presentations and other content on PigeonBoss.com are protected by intellectual property rights.
Content may not be copied, republished, sold or commercially used without prior written permission, except where permitted by law.
18) Privacy
Personal data is processed according to the Privacy Policy published on PigeonBoss.com and applicable data protection legislation.
Customer data is used to process orders, arrange delivery, provide support, prevent fraud and meet legal obligations.
Marketing emails are only sent where a valid legal basis exists. Customers can unsubscribe from marketing communications at any time.
19) Complaints
Questions or complaints may be sent to jan@pigeonboss.com.
Please include the order number and a clear description of the issue. PigeonBoss.com aims to acknowledge and resolve complaints within a reasonable period.
Customers are encouraged to contact PigeonBoss.com first so that a practical solution can be found quickly.
20) Governing law and disputes
These Terms and Conditions and agreements with PigeonBoss.com are governed by Dutch law.
Consumers living in another country retain the protection of mandatory consumer law applicable to them.
Disputes may be submitted to a competent court. Consumers retain the right to bring proceedings before any court that has jurisdiction under applicable consumer law.
21) Changes to these terms
PigeonBoss.com may update these Terms and Conditions when its business, website, products, services or applicable rules change.
The version available when an order is placed applies to that order, unless a change is required by mandatory law.
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from your purchase.
To:
Nononsense Holding B.V.
PigeonBoss.com
Derde Werelddreef 253
2622 HK Delft
The Netherlands
Email: jan@pigeonboss.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods or services:
Order number:
Product or service:
Ordered on:
Received on:
Consumer name:
Consumer address:
Date:
Consumer signature, only when this form is submitted on paper: